ISO 9001: 2008 is an international standard for quality management systems / quality. ISO 9001: 2008 specifies requirements – requirements and recommendations for the design and assessment of a quality management system. ISO 9001: 2008 is not a product standard, because it does not state requirements – requirements that must be met by a product (goods or services). ISO 9001: 2008 is only a quality management system standards. But, however it is expected that the product resulting from an international quality management system, will be good quality (standard).
It can be concluded that the Quality Management Systems (ISO 9001: 2008) is a is a documented procedure and practice – a standard practice for system management, which aims to ensure the suitability of the process and the products (goods or services) to specific needs or requirements, which requirements or requirements the specific defined or specified by the customer and the organization.
Benefits of Implementing ISO 9001: 2008
- Increase Customer Confidence
- Product and Process Quality Assurance
- Improving the productivity of the company and “market gain”
- Increase motivation, morale and performance of employees
- As a competitor analysis tool company
- Improve mutually beneficial relationships with suppliers
- Improving cost efficiency and security products
- Improve internal communications
- Improving the company’s positive image documented system
- Media for Training and Education
Quality Management Principles
Principle 1 – The organization that focuses on customers
Organizations depend on their customers. Therefore, organizations must understand the customer’s desire both for now and for the foreseeable future, to meet customer demand and even strive to surpass.
Principle 2 – Leadership
The leader sets the goals and direction of the organization. They should create and maintain the internal environment in which employees can be fully involved in achieving the organization’s objectives.
Principle 3 – Involvement of employees
Employees at all levels are the elements of an organization and their involvement continues to contribute to the company’s interests.
Principle 4 – Process Approach
A desired result will be achieved more efficiently when resources and activities that are interrelated organized as a process.
Principle 5 – System approach to management
If these processes are interrelated can be identified and managed as a system, the goals and objectives can be achieved more effectively and efficiently.
Principle 6 – Increased sustainable
Continuous improvement should be a permanent goal of the organization.
Principle 7 – Factual approach to decision-making
The decision effectively derived from data and information analyzed properly.
Principle 8 – Customer relationship is beneficial to both parties
The relationship between an organization and its suppliers are interdependent, and a relationship of interdependence that generates more value for both.